Google Nexus 6 Audio Hardware Starts Malfunctioning
Nexus 6 is one of the best smartphones to come out in 2014, and any loyal Android fan can confirm this. The smartphone was created by Google in collaboration with Motorola and it features a mix of premium hardware parts and incremental software updates. However, the years haven’t been good with Nexus 6. The reason we are saying this is because Nexus 6 owners have been complaining that the smartphone’s audio hardware which starts randomly malfunctioning.
More and more Nexus 6 owners keep on proving the fact that Motorola has missed a flaw in the device’s design. What happens is that the smartphone starts developing a rather weird audio problem. As one Nexus 6 owner puts it “I cannot hear calls on the smartphone, not even on speaker phone, but other people can hear me”.
The fact that everyone else is able to perfectly hear owners of malfunctioning Nexus 6 devices makes this malfunction really weird. What’s even more interesting is that if owners connect a Bluetooth headset to the affected smartphone, the headset’s audio works without any problems.
How to Repair this Issue?
Sadly, it doesn’t look like there’s a simple way of getting rid of this issue. Reports are showing that even though the smartphone received a factory reset, the problem kept on persisting. However, it did go away at first but it appeared back in just a couple of weeks.
Who’s to blame?
As previously mentioned, Motorola has been the one in charge with the smartphone’s hardware parts. Therefore, we advise Nexus 6 owners to call Motorola’s support channel and hope for a quick response. While many might believe that Google has a hand in this, this isn’t the case since Google’s operating system updates actually enhance the smartphone’s performances.
Last but not least, we should mention that Motorola is known for paying a high price on customer satisfaction. This means that owners of affected Nexus 6 devices will receive a free repair or refurbished version in no time. The only problem that could come up is if the smartphone’s warranty has been voided.